make time

Do you have a list of "to dos" that have still not been done by Friday afternoon?

Are you catching up with your admin on a Sunday afternoon?

Do you want to spend more time with your family or pursuing your hobbies?

If you answer yes to any of these our administrative support service could be just what you need.

We work on the rule that the business works for us - we don't work for the business and we help other small business owners do the same. We know that there is administration work in every sector that is boring, time-consuming and not where your strenghts are.

Red Kite services offers a full range of administrative support services. Located in the City of York, we provide a virtual administration service to clients all over the world. But we do also visit a number of clients in the York area and spend time each month providing them with administrative support in their office.

Our administrative services

  • contact management
  • developing and maintaining databases
  • responding to emails
  • appointment making
  • report-editing
  • filing
  • blog writing
  • event support
  • updating spreadsheets
  • preparing presentations

Our administrative support can be done on a regular basis or pay as you go,  to provide holiday or sickness cover or just to help out when you are really busy.

Contact Management

Keep track of your clients with Capsule CRM, our favourite CRM system. Manage your contacts, leads and pipeline with this system which links in with many other online systems such as mailchimp. We can set you the system up, including your tags, tracks and custom fields.



We can help you set up your database of clients and link it with Capsule CRM or your existing contact management system - we are also familiar with other systems too. We like nothing better than a box full of business cards to upload to a database. We will work with you to discuss how you can use these contacts for your business and set up categories and notes. We will also link it with your contact management system.

IFA Support

We offer comprehensive support for financial advisers and mortgage advisers, from appointment-making right through to checking commission and everything in between. We are especially experienced in mortgages and protection cases and can upload applications, chase up additional information, liaise with providers and draft suitability letters.


Let us assist you in writing, compiling and presenting important reports. We can edit your work, offering an outsiders view of the content, proof-read the copy, advise on layout, whether it be online or printed copy and print and bind your reports to give a professional finish.


This is available for York-based businesses only, but we are happy to come to your office and help you sort out your filing system. If you are looking to achieve a paperless office we can scan and store documents for you on line.


Our services aim to be affordable to all small businesses. After an initial meeting to discuss your requirements, you will be given a written proposal and quotation for the job. My hourly rate is £30, but reductions are available if clients take out a retainer of at least 10 hours per month or for work on a day rate. We also offer a range of specific projects which have a one-off cost.

Business Tips from Red Kite Services

How to….. Set up a Landing Page in Mailchimp

By Samantha Lyth | July 9, 2020

The ability to set up a landing page in Mailchimp is a really useful addition to your marketing within Mailchimp. It allows you to entice customers to sign up for your newsletter with very specific offers. For example you can use a landing page to: promote a new product give customers exclusive content with a…

How to….. Set up a template email using a Gmail account

By Samantha Lyth | June 10, 2020

Many of us send out standard emails on a regular basis and setting up a template for these emails is an excellent time-saver. If you are a Gmail user it is now super simple to set up a template email using a Gmail account.       Here are the six simple steps: 1) in…

microbiz matters logo

Top Ten Tips for a Successful Business

By Samantha Lyth | January 9, 2020

The 10th January is MicroBiz Matters Day and founders Tina and Tony will be celebrating with a conference over in Preston. They have also requested that micro businesses share their top 10 tips so, as 2020 will see Red Kite Services celebrate our 10th birthday, I thought I would share some of ours (in no…

What Should be on My Business Card?

By Samantha Lyth | September 10, 2019

I see a lot of business cards. I network, so I receive a lot and I offer a service that inputs info from business cards onto contact management systems. Some of them make me think “Wow,” some make me cringe, some make me search for my glasses. Your business card is important. If you go…

10 tips to improve data security

10 Tips to Improve the Data Security of your Business

By Samantha Lyth | February 13, 2019

I am lucky enough to be a member of The Business Network in York and to be able to rub shoulders with many experts. One of these is Andy Gambles from Servertastic, who frequently shares his expertise on data security issues. So, some of these tips are directly attributable to him and some of them…

How to password protect a word document

How to Password Protect a Word Document

By Samantha Lyth | November 20, 2018

This short blog post will teach you how to password protect a Microsoft Word Document on both Windows and Mac. 1) Open word document and click the ‘review’ tab  You can do this before you have written the document or once it’s fully completed. It is necessary to have your word document in full screen…

More About Administration from the Red Kite Services Archive

Top 5 Reasons to Outsource Your Work

By Samantha Lyth | June 18, 2015

Every small business owner I meet has a passion and focus for what they are doing, but often I also notice there are times when they struggle to really drive their business forward because the day to day stuff is getting in the way.  Outsourcing the things which are essential to your business, but don’t…

Business Cards – How do you store them?

By Samantha Lyth | December 4, 2014

  Business cards are a vital part of any business networking. You should always have a business card handy – I always have some in my purse. If you are like me, you will ask for a business card if you are interested in someone’s business and want to be able to keep in touch.…

Holiday Cover – Help is at Hand.

By Samantha Lyth | November 11, 2014

For many businesses the few weeks running up to Christmas are crucial for their survival. To meet demand many retailers and other businesses take on extra seasonal staff. However, there are other ways to plan this holiday cover. If you are the key sales person or the person who is making the product, you might…