make time

Do you have a list of "to dos" that have still not been done by Friday afternoon?

Are you catching up with your admin on a Sunday afternoon?

Do you want to spend more time with your family or pursuing your hobbies?

If you answer yes to any of these our administrative support service could be just what you need.

We work on the rule that the business works for us - we don't work for the business and we help other small business owners do the same. We know that there is administration work in every sector that is boring, time-consuming and not where your strenghts are.

Red Kite services offers a full range of administrative support services. Located in the City of York, we provide a virtual administration service to clients all over the world. But we do also visit a number of clients in the York area and spend time each month providing them with administrative support in their office.

Our administrative services

  • contact management
  • developing and maintaining databases
  • responding to emails
  • appointment making
  • report-editing
  • filing
  • blog writing
  • event support
  • updating spreadsheets
  • preparing presentations

Our administrative support can be done on a regular basis or pay as you go,  to provide holiday or sickness cover or just to help out when you are really busy.

Contact Management

Keep track of your clients with Capsule CRM, our favourite CRM system. Manage your contacts, leads and pipeline with this system which links in with many other online systems such as mailchimp. We can set you the system up, including your tags, tracks and custom fields.



We can help you set up your database of clients and link it with Capsule CRM or your existing contact management system - we are also familiar with other systems too. We like nothing better than a box full of business cards to upload to a database. We will work with you to discuss how you can use these contacts for your business and set up categories and notes. We will also link it with your contact management system.

IFA Support

We offer comprehensive support for financial advisers and mortgage advisers, from appointment-making right through to checking commission and everything in between. We are especially experienced in mortgages and protection cases and can upload applications, chase up additional information, liaise with providers and draft suitability letters.


Let us assist you in writing, compiling and presenting important reports. We can edit your work, offering an outsiders view of the content, proof-read the copy, advise on layout, whether it be online or printed copy and print and bind your reports to give a professional finish.


This is available for York-based businesses only, but we are happy to come to your office and help you sort out your filing system. If you are looking to achieve a paperless office we can scan and store documents for you on line.


Our services aim to be affordable to all small businesses. After an initial meeting to discuss your requirements, you will be given a written proposal and quotation for the job. My hourly rate is £30, but reductions are available if clients take out a retainer of at least 10 hours per month or for work on a day rate. We also offer a range of specific projects which have a one-off cost.

Business Tips from Red Kite Services

Time Saving Tips

Time Saving Tips – Part 1

By Samantha Lyth | November 10, 2015

This is the first in a series of brief blogs sharing my time saving tips for your business Get on the ‘phone. Yes, the quickest and easiest way to make appointments is to pick up the ‘phone, dial a number and discuss a convenient time for a meeting. It takes about 2 minutes! We all…

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Tips for Product Photography

By Samantha Lyth | October 13, 2015

Excellent product photography is essential for selling goods online. Product shots need to be planned thoroughly so that studio time is used to maximise the benefit to your business. Peter Lyth shares his experiences of product photography in this blog.

Shout About Your Success

By Samantha Lyth | August 15, 2015

I have just read an article in the local paper about how the local hospital has received an increase in compliments this year and how the number of compliments far outstripped the complaints. I was pleased about this on a number of levels: it was good to hear a good news story about the NHS, it was…

4 Easy Ways to Update Your Website

By Samantha Lyth | July 14, 2015

Remember that pride when you launched your new website?  How did it feel to have it all completed and ready to share with customers?  But, a website is never finished or completed: you need to stay committed to regularly updating it. Here are 4 easy ways to update your website They don’t need to take lots of time,…

5 Mistakes Business Start Ups Should Avoid

By Samantha Lyth | July 8, 2015

According to the Start Up Britain campaign, there will be over 600,000 new business start ups in the UK this year. As I go around networking I meet many people setting out on their first step in business. I still notice them doing many of the mistakes that I did myself 5 years ago; mistakes…

10 Reasons Why I Love Buffer

By Samantha Lyth | June 24, 2015

I keep mentioning buffer to my clients and, ahead of a talk to the York Wedding Industry Network tonight I thought I would write a brief blog about why I love buffer. Buffer allows you to drip feed information onto your various social media channels throughout the day. Once you are set up you can click…

More About Administration from the Red Kite Services Archive

How to….. Set up a Landing Page in Mailchimp

By Samantha Lyth | July 9, 2020

The ability to set up a landing page in Mailchimp is a really useful addition to your marketing within Mailchimp. It allows you to entice customers to sign up for your newsletter with very specific offers. For example you can use a landing page to: promote a new product give customers exclusive content with a…

A person with a computer sitting inside a large clock

How to Organise Your Contacts

By Samantha Lyth | April 15, 2020

One of the jobs that busy business owners NEVER have time to do is to sort out and organise their contacts. Having a good old clear-out of your contacts is actually quite therapeutic – I have just deleted 189 contacts from my email contact list. We keep information about contacts in many different places: smartphone…

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Five Ways to Spring Clean Your Website

By Samantha Lyth | April 8, 2020

Deciding to spring clean your website definately comes under the category of “things to do when I have the time.” But a spring clean is really useful – it gives you a chance to check your website is relevant, it gives a better experience for your visitors and it is good for Search Engine Optimisation.…

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Now that You Have The Time…..

By Samantha Lyth | March 25, 2020

I usually promote Red Kite Services at networking groups as “doing all those jobs that you don’t have time to do!” Whether because we are self-isolating, working from home or have no work coming in, many of us do now have time to do “all those jobs we never have time to do.” Here at…

Competitors in a swimming race

How do You View Your Competitors?

By Samantha Lyth | February 12, 2020

As somebody who is a bit of a sports fanatic, I am always interested with how business owners view their competition. In sport clearly competition is good, partly because otherwise it wouldn’t be entertaining, but also because it actually improves the players. Men’s tennis over the last 20 years or so has been a fine…

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Big Business Card Clean Up

By Samantha Lyth | November 9, 2019

Are you looking to have an office clear out? An easy place to start is by sorting out your business cards. If you are anything like me and go to lots of networking events, you will probably have a pile of business card in a box or a drawer. Here are a few hints for…